Embassy Suites Hotels announced the recipients of its 2011 Brand Awards. Winners were honored at the Library of Congress in Washington, D.C. A mix of qualitative and quantitative metrics were used to select properties and leaders that demonstrated the best in class performance as it relates to revenue generation, guest service and leadership, while embodying the brand’s service culture to “make a difference” with guests, team members and their communities.
“These hotels truly live up to our brand promise to consistently deliver more of what our guests want,” said Jim Holthouser, global head of Embassy Suites Hotels and full service brands, Hilton Worldwide. “Our team members live and breathe the brand’s culture and values and continually raise the bar on standards of service for which the Embassy Suites brand is known.”
Embassy Suites Indianapolis – Downtown was recognized for its outstanding sales team. Below is a list of the winners.
- Director of Sales of the Year: Judy Esterbrook, Embassy Suites Denver – Downtown/Convention Center
- Make a Difference Hotel of the Year: Embassy Suites Charlotte – Concord/Golf Resort & Spa.
- Sustainability Hotel of the Year: Embassy Suites Denver – Downtown/Convention Center
- Sales Team of the Year: Embassy Suites Indianapolis – Downtown
- Sales Promotion of the year: Embassy Suites Waikki Beach Walk.
