Have you ever worked with your local bank branch team, virtually or in-person? From opening a bank account or line of credit, to exploring mortgage financing options and small business loans, your new Community Manager at your local Chase branch on 3501 Lafayette Rd. is tuned in to your community’s financial wellness needs and ready to help you achieve your next milestone.
Carletta Clark — one of 150 Community Managers we’re hiring across the country – joined our team specifically to work with you and your community to increase awareness of and access to resources, financial health tools, and services. Community Managers are often from local neighborhoods who understand the challenges your community faces and have committed to helping you forge a strong financial future at any stage of your financial journey. With the help of local nonprofit partners who are invested in driving change for Black communities in Indianapolis we are bringing more allies to your local bank branch who share Chase’s goal of empowering you to improve and achieve financial health.
The Indianapolis Recorder sat down with your new local Community Manager Carletta Clark to discuss our plans to help Indianapolis’ Black communities grow, the changes our new branch is expected to bring, and how you can work with her to chart your path forward and meet your financial goals.
How does your job differ from other Chase Bank Branch Managers?
Carletta Clark: My role was designed specifically to meet the unique financial wellness needs of our city’s Black community. We want to evolve from community banking to community building and to do this, we’re actively working to reverse systemic inequalities across the financial system, break down economic barriers and support the success of our customers and our community. We plan to start by providing access to financial health resources, tools, and allies to help you achieve your financial goals. Think of a community manager as a neighbor who understands intentional relationship building, the financial needs of leaders, organizations and people in your community – and who introduces you to the right person in the bank who can help. Meanwhile, a branch manager is a more traditional role created to help you with everyday banking needs – like opening a bank account or offering advice on homeownership and small business growth.
How do you hope to financially empower the Black community?
Carletta Clark: We’re here to empower members and businesses in the Black community with tools to build generational wealth and a long-lasting legacy. Awareness and accessibility are key, and we see the local branch as an ideal place to begin fostering vital community connections and touchpoints to help our customers reach their financial goals. As a Community Manager, my job is to connect with the individuals, families and business owners here in Indianapolis and increase awareness and utilization of available resources. My team and I will help you and others in your neighborhood take advantage of financial health tools, products and services, while aiming to boost general financial knowledge via unique and free interactive programs, such as:
Resources to support financial health
Home buying tips
Educational and enrichment workshops such as resume writing and cybersecurity tips
Growth support for entrepreneurs starting or expanding their small businesses
While we’re just getting started, I hope to make a real difference in the lives of the families, individuals, homeowners and business owners in our community.
What financial opportunities will you make available to Black communities here?
Carletta Clark: We want to promote financial health, homeownership and Black-owned businesses.
One of our priorities will be to help individuals in our community open a checking account for the first time, as this is the key to financial stability and critical to closing gaps in access to banking. To do this, we’ll walk through our low-cost, no-overdraft checking accounts like Chase Secure Banking, which can offer security to those who might be new to banking or who have had trouble getting or keeping a bank account in the past.
My team is also responsible for promoting growth among Black-owned small businesses – which means we’ll help local entrepreneurs secure loans. We’ve also brought on board home lending advisors who are focused on helping more of the community secure the funds needed for affordable, sustainable homeownership.
You mentioned another goal of the Community Impact Branch is “community
building.” What does this mean and how will you do this in Indianapolis?
Carletta Clark: A big priority for us is working with local nonprofits and organizations who understand and are invested in driving change. Currently, we work with organizations like Ivy Tech Entrepreneurship Program, SOURCE Entrepreneurship Center, SHE Event, INHP (Indianapolis Homeownership Partnership), Center for Leadership and Development and Indianapolis Urban League. They each underscore our fundamental principles by working to provide resources and education to our local community, and have the data to back up the positive impact they’re making in the community.
Our staff will play a big part in this as well – not just for Indianapolis but from, and a reflection of, the local Black communities we call home. I’ve lived in Indianapolis for more than 20 years and am passionate about helping people who look like me succeed! Serving this community is not just a profession, it’s a passion.
Stop by to learn more about the resources available. My team and I look forward to getting to know you.
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